Complaints Policy

Last Updated: August 2025

We aim to provide high-quality services, but if you are unhappy, we want to know.

1. How to Make a Complaint

Please contact us in writing or by phone:
📧 [info@yourdomain.co.uk]
📞 [insert phone number]
📮 [insert postal address]

2. What Happens Next

• We will acknowledge your complaint within 5 working days.

• We aim to provide a full response within 20 working days.

• If further investigation is needed, we will keep you updated.

3. Escalation

If you are not satisfied with our response, you may escalate to:

• Renewable Energy Consumer Code (RECC) or MCS (if applicable).

• Your local Trading Standards office.

4. Our Commitment

We treat all complaints fairly, confidentially, and use feedback to improve our services.